If you need help with one of our Learning Zone courses, you’ve come to the right place. Below are some commonly asked questions. If you don’t find the answer to your particular problem, then feel free to get in touch with us by calling 020 7282 5555 or dropping us an email.
Yes. It’s best to leave your browser window open when you do this. If you close the window, you may be able to pick up where you left off, but this depends on where you are in the course and unfortunately can’t be guaranteed.
It varies from course to course, but between 30 and 60 minutes. Each course has between two and four chapters.
If you successfully complete the CPD Quiz at the end of the course, you’ll qualify for CPD. Please note that the knowledge checks at the end of each chapter are purely to aid your recollection of key topics, and do not count towards your score in the CPD Quiz.
Your CPD certificate should be emailed to you on successfully completing the course. Emails can be blocked by spam filters, so you can also download your certificate within Learning Zone by clicking on the ‘Certificate’ button next to the course (see what this looks like below). If you don’t see that ‘Certificate’ button but you have completed the course and passed the test, then don’t worry, we will send your certificate to you if you contact us by email.
Though we test the courses extensively, problems do sometimes occur. To minimise the risk of these, please access the course on a desktop, laptop or tablet, not a smartphone. Make sure your internet browser is updated to the latest version. Apple users have reported some problems using the Safari browser, so it’s best to run the course in an alternative browser such as Chrome, Edge or Firefox.
Please don’t hesitate to contact us by calling 020 7282 5555 or dropping us an email.